CONTACT US
Our complaints team is always ready to help you
If you do not agree with the parking fee, or have questions regarding one that you have received, you can write an inquiry by filling in the form. Our case managers review and assess your inquiry and get back to you as soon as possible.
OPARKO
8000 Aarhus
Denmark
DK-37127485
OPARKO is a part of
FAQs
Payment
If you have paid but are still receiving reminders or reminder fees, it may be due to the following reasons:
- The serial number was entered incorrectly or not entered at all during payment
- There is someone else who has paid the fee without providing the right information
- The fee has been paid late
- The wrong amount has been paid
Contact us via our form for inquiries regarding parking fee
No. It is not possible to postpone the payment deadline for an imposed parking fee.
Scan the QR-code on the fee with your phone’s camera. Follow the link that pops up on the screen. Then choose a payment option and pay as you would any other online purchase. This is by far the quickest way to make sure the fee is handled.
You can pay by adding the serial number from the fee or your car’s registration number as text when transferring to:
Bank: Djursland’s bank
Account information:
Reg: 7264 Account: 0001408595
For international transactions: IBAN DK0772640001408595 BIC/SWIFT DJURDK22
Complaints
The first warning letter from the us is just a reminder, which is sent to be sure that the parking fee has been received, as we cannot guarantee that an issued parking fee will remain on the windscreen until you return to the car. When parking at a parking space regulated with ANPR camera your plate has been scanned and you will not receive a parking fee on your windshield. Instead a letter will be sent to the owner of the car.
The first reminder is always without a reminder fee.
If you fail to pay the parking fee within the payment deadline (which appear on the first letter) you receive a reminder with a fee of 100 DKK.
There will be a reminder fee of DKK 100 for each time a new reminder is sent. A parking company is entitled to charge DKK 100 in reminder fees according to the rules in section 9b, subsection of the Interest Act. 2, 1st point.
1) Once we have received your inquiry, our Complaints Department will assess the case and then return our assessment to you in writing.
Our handling time is approx. 7 working days, after which you will receive our assessment of the case in writing – we write to the email address you have provided.
2) If you do not agree with our decision on your first complaint, you have the opportunity to get a new assessment of your complaint. You do this by submitting another complaint. Your second complaint must also be submitted in writing via the form exactly like the first complaint.
Once we have reviewed your complaint, you will receive a new decision in writing from us.
Our processing time is approx. 7 working days.
3) If you still do not agree you have the opportunity to submit your complaint to the Parking Complaints Board.
It costs DKK 175 to have your case heard in the Parking Complaints Board. If you are successful, you will get your money back. You can see all the details and submit your complaint via the Parking Complaints Board’s website – www.parkeringsklagenævnet.dk
If you for some reason want to complain about a fee please contact us via the form above. Be as specific as possible and remember to provide us with relevant attachements, ex receits.
We strive towards replying to your complaint within 7 work days. In extra busy periods this might take a little longer. If you received an autoreply when filling in your complaint rest asured that we received it correctly, and you will hear from us.
The law
If you do not park according to the terms in a private parking area managed by us, a parking fee will be issued. The parking fee is issued according to the private law rules for parking.
In areas where both stopping and parking are prohibited, the observation time is 0 minutes.
In areas where parking is prohibited, it is normal procedure to observe the car before a charge is imposed.
When parking, you as the driver of the parked car has an obligation to find out about the conditions that apply in the space. Your responsibility is to read the signs where you park. If the statutory signs are posted correctly, the parking fee is retained.
We manage private parking areas. Private property rights and the Contracts Act apply here, unlike the public parking areas, which are regulated by the provisions of the Traffic Act.
An owner of a parking area can, according to general property law, set the rules for the use of the parking areas that belong to the property.
An owner can also choose to let a private parking company manage the area, for example Oparko. We will then supervise that the parking rules are observed.
The collaboration partner determines the rules for the area together with us. Signs are set up so that the conditions are visible to everyone who drives into the area. However, it is your responsibility as a parker to inform yourself and familiarize yourself with the conditions that apply to the space in which you wish to park.
If you do not comply with the conditions that apply to the individual space, you may be charged a parking fee. This regardless of what the rules say, and it’s irrelevant here if you haven’t seen the terms signs. The parking fee must cover the administration of the parking scheme and is done in accordance with contract law.
In areas with private parking supervision, at the entrance to the area via signage, attention must be drawn to the fact that the area is private and that special rules for parking apply.
When you choose to pass the entrance sign with the white “P” and park in a private area, you tacitly accept the rules indicated on the sign in the area and enter into an agreement in accordance with the Contracts Act.
In the parking area itself, the parking rules must appear clearly from the signage. It is your own responsibility to familiarize yourself with the rules before you park. If you have parked in violation of the rules, the Parking Company issues a parking fee.
If possible the parking fee will be placed under the windscreen wiper. If not possible it will be sent to the address of the owner of the car. The parking fee also states the consequences of failing to pay. It is not our responsibility that the parking fee remains until you return to the car.
When a parking fee is issued, we directs the inquiry to the Central Register of Motor Vehicles, which provides information on the owner/user of the car.
We have access to the Motor Register. This is according to the Act on the Registration of Vehicles and related notices. We are thus entitled to search the Motor Register for the name and address of the registered primary owners and users of a motorized vehicle.
